Cancellation Policy

The following is a summary of options for changing or cancelling a booking, for your convenience:

Cancellation policy:

Cancellation of a booking made up to 48 hours prior to arrival at the hotel will not be charged. 
Cancellation of a booking made less than 48 hours prior to arrival at the hotel will be charged as a one night stay.
During July-August and Israeli holidays, a cancellation of a booking made up to 7 days prior to arrival at the hotel will be charged as a one night stay.
In the event of non-arrival at the hotel without submission of a notice of cancellation - the entire cost of the stay will apply.

Change of booking:

A change to a booking placed on the website is possible through:
Telephone *9410 / +972-7-47550616
Email: [email protected]
Cancellation of a booking made on the website, independently:
In the confirmation of the booking made through the hotel website a password appears. Log in to the website, go to "My Bookings" link which is located at the bottom of the home page, enter an email (used during the booking) and a password and log in.
If the booking meets the cancellation policy without a cancellation fee as defined in the regulations, a "Cancel Booking" button will appear, that when clicked displays the message "The booking has been canceled successfully".
If the booking does not meet the cancellation policy, and the cancellation button does not appear in "My Bookings", the booking may be cancelled in any of the manners listed below.

Other means of cancelling a booking:

Call the Reservation center *9410
Online by completing cancellation form
Email: [email protected]
Fax 972-9-8648400
By registered mail to the address: 1 Hatahana St (Menivim Building, Kfar Saba, Israel - FAO Bookings Department
Delivery of a notice to the hotel reception
When requesting a cancellation/change of booking, the following details must be attached
Full name
ID No.
Name of hotel
Booking reference
Telephone No.
Date of stay
For further queries/requests/inquiries, please leave a message in "Contact Us" or call our bookings center at *9410/ 972-9-8867782 and we will get back to you soon